White glove delivery services are a trending topic under the logistics and transportation industry. However, it is not surprising to see the demand rising for such services. The safety of goods in transit had always been in question, due to the broken promises by the Logistics firms.
Moreover, today’s customers are in search of a complete buying experience, which many logistics and transportation firms fail to provide.
Therefore, a new form of logistics, widely known as ” White glove logistics” gained rapid attention among the customers in a short period of time.
White-Glove Services Definition
White Glove service is defined as ” A service recognized by special care or attention”. The first use of this term was recorded in the year 1979.
The use of White gloves is common in different parts of the world. A white-glove symbolizes the supreme quality of service or special treatment. In Japan, we still have many drivers who wear white gloves during their work.
Imagine a waiter serving us food wearing a pair of white gloves. Certainly, his gloves can tell us about the cleanliness of his hands. Therefore, Hotels at higher grades follow this culture to assure their clients of the clean and hygienic offerings.
White Glove services are finding greater importance in the Hospitality sector post-COVID. As people are getting more concerned about their hygiene such services are on a higher demand side.
White Glove service meaning
White glove service refers to a service offered with extreme care and exceptional attention towards the requirements of the customers.
In Today’s world products alone are not a satisfying element for the customers. In fact, the customer watches out for every aspect involved in the acquisition of the product.
Notably, such aspects involve convenience, faster delivery, and some form of emotional fulfillment that customers expect along with the product.
The business environment is highly competitive in nature. Hence, there is pressure on firms to deliver a complete buying experience to customers. However, It is much challenging for businesses to provide their customers with a complete buying experience.
This is where White-Glove Service comes in as a helping hand.
According to experts this will soon become a promising addition to field of supply chain management.
White-Glove delivery Services
“White glove delivery services” are also known as “white glove logistics service”. It is a premium delivery service, packed with special attention to details, especially with certain items that needs utmost care.
Typically, white glove delivery services deal with the delivery of specialty products. This includes valuable, fragile, and sensitive items like artwork, wedding cakes, expensive equipment, rare antiques, etc
Though the name “white glove service” indicates professionals wearing “white gloves” inspecting the delivery process and ensure its safety. It goes way beyond just a pair of white gloves.
However, we find every logistics and delivery service providers in the market claiming to handle shipments with the utmost care. But, white-glove logistic service gains an upper hand when it comes to the delivery of certain types of products.
Undoubtedly, they lack certain attributes of white glove delivery services which makes them fall short in the race.
Features of White glove delivery service offerings
Often we observe difficulty in packing of specialty goods and items. Since every product may vary in size, shape, and materials they require a customized and special form of packing. Through white-glove delivery service, we provide exclusively customized packing with suitable packing materials for every product. Such customized packing helps to keep damaged and broken goods to an extremely low count close to zero.
Many companies build custom crates keeping the size or weight of goods in mind. Above all, experts involved in the process follow the best practices and packing methods.
This kind of delivery service promises the best last-mile delivery for the customer’s most valued and special assets.
Detailed and Careful Operations
White glove delivery, focuses on preparations for shipping in an extremely planned and systematic.They attend to even a minute aspect of a delivery.
These services use professionals in the field of logistics management and material handling. These professionals take additional effort and go the extra mile to offer a stress-free delivery and fulfillment experience to their customers. They are experts in the field and follow standard protocols and guidelines for handling goods safely throughout the delivery process.
Shipping of delicate items, oversized freight, or specific category goods takes place with the help of purpose-built vehicles like padded vans, temperature, and climate-controlled trucks.
The security of the goods is of high priority during the process. Hence, CCTV monitoring of valuable items in transit, assuring flawless, and conscientious doorstep delivery.
White-glove logistics offers transparency to its customers. Customers can track the progress of their dispatch at every stage in transit. White-glove service providers use software and services to track orders right from pick-up to end-point delivery.
Customers are timely notified about the status of the dispatch and deviation alerts if any.
The flawless tracking process from the customer end builds a sense of trust with the Organization and helps in avoiding any conflict of interest.
White-glove delivery services are not just about the delivery of goods alone. They also assist with moving the packages to the desired location.
The servicemen can help with the assembly and setup of delivered goods. They deal with a wide variety of products during their training phase.
Assemble and disassembling services are part of such delivery services. Therefore, they help with smooth set-up, installation, and assembly of goods like furniture.
They also get rid of the packing materials safely, so that the customer doesn’t have to worry about the unnecessary litter.
Customers can experience a completely hassle-free delivery experience throughout the process.
Reliable Customer Support
The quality of customer service determines a satisfactory buying experience.
Since white-glove service is a premium service, There is a dedicated team that interacts with clients to understand any special delivery instructions and arrange tailor-made deliveries.
They provide perfect customer service, 24×7, and therefore stand out at par with the customer expectation.
Reasons for the rising popularity of white-glove services
White-glove service is a growing demand among consumers because of the exceptional care and personalized experience it offers
- In this aggressive business world, where every other company provides a similar set of services, Offering personalized care to the customers via a white-glove touch will make our companies stand-out.
- White glove services help in building a stronger brand in the market and develop a better Goodwill.
- This service increases customer delight and develops a better bonding with the company. A properly delivered experience will result in loyal customers.
- White glove service works exceptionally well in areas like packers and movers, Handicraft Exports, Antique Items, Fragile raw materials, Hazardous chemicals, delicate and valuable items like medical equipment, etc.
- Items of a certain nature may require facilities like a climate-controlled trailer, liftgates, or blanket-wrapping, etc. White glove services cover every customized need of the customer of that sort.
White Glove Delivery Service for shifting houses
When our beloved possessions are shifted from one place to other, we search for a best packer and mover around us. White glove logistics is replacing this trend gradually.
People need trustworthy and high quality service when it comes to their princely possessions.
Let’s understand it further, Using 2007 ACS data, it is estimated that a person in the United States is expected to move 11.7 times in their lifetime based upon the current age structure and average rates.
Certainly, this fact gives us a good idea behind the reason for a spike in demand.
Scope of White glove Delivery
White glove delivery services are most suitable in case of the following products.
- Artworks ( sculptures, paintings, etc)
- Expensive equipment ( machines, musical instruments or robotics, etc)
- Rare items ( artifacts, antiques or memorabilia, etc)
- Decorations (holiday displays or event decor, etc)
- Furniture ( unassembled pieces of fine materials, etc)
- Displays (theater set pieces or trade show exhibits, etc)
- Lighting fixtures (chandeliers or large wall sconces, etc)
- Other goods (glass, porcelain, chinaware, pottery or crystal, etc)
- medical items-( Medicines, Medical Equipment, etc)
Now that you know what white glove delivery services are all about, you’re probably wondering how to choose the right provider for you.
Here are some questions you’ll want to ask yourself and potential providers when making a decision:
- Provider location: Can this provider meet your needs on time?
- Services provided: Will you need overnight storage? Refrigeration? Audio setup experts? Make sure the company you are interested in will be able to efficiently deliver quality service.
- Delivery time: How long will the delivery take? What are the hours of operation? Can a delivery be scheduled at any time?
- Tracking: What tools are available to you to track your delivery? Are the tools convenient or easy to use?
Also, you’ll want to read past customer reviews and testimonials. Learn the company’s history. What is their reputation? You’ll want to go with a company that is experienced, has positive reviews, and shows a proven record of reliability and excellent customer service.
Certainly, this is a promising areas for existing logistic firms around us. However, the execution is what matters. The Business should treat each customers demand as a new project.
Companies would need to invest on a skilled work-force, Emotional Intelligence tools, Equipment , infrastructure and much more to venture into this area..
Does this look promising in your perspective.. Let us know your take on it in comments below??